Refund policy

We want our customers to be satisfied, and will work hard to make sure that happens. However, all of our items are custom printed as ordered, and are therefore non-returnable. 

If there is an error in your personalized item which is our fault, please contact us within 7 days of receiving your order and we will of course replace it for you at no charge. Normally we can simply make a new T-shirt for your animal and there would be no reason for you to send anything back.

If we filled your order correctly but you decide you need to change something (for example if you made a spelling error when you ordered) please contact us within 7 days of receiving your order and explain the situation. We will work with you to make you a new shirt for your animal at a minimal cost. In this case you would be responsible for the shipping cost of the new shirt.